Le incomprensioni nascono sempre da un problema di comunicazione se si pensa che solo il 7% della comunicazione è “verbale” e che il 93% è comunicazione “non verbale” è normale incappare in una discussione creatasi da incomprensioni. La capacità di mantenere la calma ed essere “freddi” e pazienti sono qualità importanti se non indispensabili per evitare o meglio affrontare tali fraintendimenti.
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